INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we strive to ensure that the products shown on our website accurately represent what you will receive, there may be slight variations due to factors like lighting, screen settings, or product manufacturing changes. However, we do our best to provide clear and detailed images and descriptions for all products.

If you receive an item that significantly differs from what was shown, please reach out to us within 7 working days of receiving your order, and we will assist you with a return, exchange, or refund as per our Return Policy.

Feel free to contact us anytime if you have specific questions about a product before purchasing. We're here to help!

Where can I view my sales receipt?
You can view your sales receipt in the following ways:
  1. Email Confirmation: Once your order is placed, you should receive an order confirmation email containing your sales receipt. It will include the details of your purchase, including the items bought, total amount, and payment method.
  2. Account Dashboard: If you created an account on our website, you can log in and visit your Order History section. There, you will find a record of all your past orders along with the option to view or download the sales receipt.
  3. Contact Us: If you can’t find the email or need further assistance, please feel free to contact us directly at office@giftfashions.com or call us at +8801973427677, and we’ll be happy to provide you with a copy of your sales receipt.
Let us know if you need further assistance!
How can I return an item?
To return an item to Gift Fashions, please follow these steps:

1. Check Eligibility for Return

Ensure that the item you wish to return meets the following conditions:
  • It’s within 7 working days of receiving your order.
  • The item is unused, in new condition, and in its original packaging with tags intact.
  • You have the proof of purchase (such as an order confirmation or receipt).

2. Contact Our Customer Service Team

To initiate a return, please reach out to us: Provide the following details when contacting us:
  • Your order number
  • The item(s) you want to return
  • The reason for your return

3. Return Authorization

Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return. If applicable, we may also provide you with a return shipping label.

4. Pack the Item Securely

Pack the item(s) securely in its original packaging, ensuring it’s protected for the return shipment. Include any receipts or documents that were part of your original order.

5. Ship the Item Back

Send the item back to us using the provided return shipping method. You will be responsible for the return shipping costs unless the item was defective or incorrect.

6. Refund/Exchange Processing

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return within 7 working days. If your return is approved:
  • A refund will be issued to your original payment method (please allow up to 10 business days for processing).
  • If you prefer an exchange, we will arrange to ship a replacement item as soon as possible.
If you have any further questions or need assistance with the return process, feel free to reach out!
Let me know if you need any more help!
Will you restock items indicated as “out of stock?”
Yes, we do restock items that are labeled as "out of stock" as long as they are still available from our suppliers or manufacturers. However, restocking times may vary depending on the product and availability. To stay updated on restocks:
  • Sign up for notifications: On the product page, you can often sign up for an email notification to alert you when the item becomes available again.
  • Check back later: You can revisit the page after a few days, and if the item has been restocked, it will be available for purchase again.
If you're looking for a specific item and want to know more about restocking or availability, feel free to contact us at office@giftfashions.com or call us at +8801973427677, and we'd be happy to help! Let me know if there’s anything else I can assist with!
Where can I ship my order?
You can ship your order to the address you provide during checkout. We offer delivery to most locations, and the shipping address can be entered when you place your order on our website. Here’s how you can do it:
  1. During Checkout: When you’re ready to purchase, you’ll be prompted to enter a shipping address. Make sure it’s accurate, including your street address, city, postal code, and country.
  2. Shipping Options: Based on your location, you’ll be given available shipping methods and an estimated delivery time at checkout. You can select the one that best suits your needs.
If you need help or want to change your shipping address after placing an order, please reach out to us as soon as possible. You can contact us via: We’ll do our best to assist you! Let me know if there’s anything else I can help with!
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